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To better understand how OpEx can positively affect your team’s
check out the Agency Success Stories

Administration Agriculture Commerce and Insurance Conservation Corrections Economic Development Elementary and Secondary Education Health and Senior Services Higher Education and Workforce Development Labor and Industrial Relations Mental Health Natural Resources Public Safety Revenue Social Services Transportation

Office of Administration Success Stories

Color Divider

2024

5S-GS MailSorter Storyboard preview

Document Solutions Mail Sorter  

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5S-GS Library Storyboard preview

General Services Division Library Challenge

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5S-FMDC Storyboard preview

FMDC Division Storage Space and Supplies

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General Services Division Surplus Garage

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5S-GS Fleet Storyboard preview

General Services Division Fleet Data

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2023

2023 OA Purchasing Storyboard

OA Purchasing Storyboard

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2022

2022 Learning Framework

2022 Learning Framework

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OA Document Solutions

OA Document Solutions

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Position Maintenance Process Improvement

Position Maintenance Process Improvement

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MO Careers Resources

MO Careers Resources

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Position Maintenance Process Improvement

Position Maintenance Process Improvement

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2021

Surplus Property – Electronic Disposal Form

Surplus Property – Electronic Disposal Form

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ImproveIT

ImproveIT

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Supplier Diversity Process Improvement

Supplier Diversity Process Improvement

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2020

Show Me Digital Talent Farm

Show Me Digital Talent Farm

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ITSD Software Aquisition

ITSD Software Acquisition

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2019

ITSD Onboarding

ITSD Onboarding

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Department of Agriculture Success Stories

Color Divider

2020

AgStop Website Application

AgStop Website Application

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Department of Commerce & Insurance Success Stories

Color Divider

2022

DCI Insurance Market Regulation Division SharePoint Site

DCI Insurance Market Regulation Division SharePoint Site

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DCI implementing Thentia For Online Licensing

DCI Implementing Thentia For Online Licensing

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DCI Division of Finance University

DCI Division of Finance University

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DCI and NAIC Earthquake Insurance Collaboration

DCI and NAIC Earthquake Insurance Collaboration

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2021

Nursing Board Teamwork

Nursing Board Teamwork

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Missouri Insurance Producers Online Examinations

Missouri Insurance Producers Online Examinations

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Raising the Roof on Insurance Coverage

Raising the Roof on Insurance Coverage

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2020

DCI Temporary Insurance Producer License

DCI Temporary Insurance Producer License

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Missouri Department of Conservation Success Stories

Color Divider

2022

Process Library Development and Implementation

Process Library Development and Implementation

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2021

Operational Planning and the Strategic Planning Management Tool

Operational Planning and the Strategic Planning Management Tool

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Department of Corrections Success Stories

Color Divider

2022

Central Region Cook Chill Production Facility

Central Region Cook Chill Production Facility

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2021

Certification Tracking Process Improvement

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2020

Fiscal Processing Efficiencies

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Staff Website Redevelopment

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Department of Economic Development Success Stories

Color Divider

2021

Managing CARES Act

Managing CARES Act

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Department of Elementary and Secondary Education Success Stories

Color Divider

2022

HSE Office Modernization

HSE Office Modernization

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2021

Web Application Accounts

Web Application Accounts

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MO Education Dashboards

MO Education Dashboards

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2020

DESE Shared Early Childhood Website

DESE Shared Early Childhood Website

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DESE Catching the Bounce-Backs

DESE Catching the Bounce-Backs

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DESE Connecting the Funds

DESE Connecting the Funds

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Department of Health and Senior Services Success Stories

Color Divider

2022

Lean Six Sigma Team: Central Office Medical Review Unit Project

Lean Six Sigma Team: Central Office Medical Review Unit Project

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2019

Lean Six Sigma: Home and Community Based Services Call Center Project

Lean Six Sigma: Home and Community Based Services Call Center Project

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Department of Higher Education and Workforce Development Success Stories

Color Divider

2021

Implementation of Contracts & Grants Management System

Implementation of Contracts & Grants Management System

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Comprehensive Academic Review Process

Comprehensive Academic Review Process

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Department of Labor and Industrial Relations Success Stories

Color Divider

2023

DOLIR QPS Highlights Flyer

QPS Highlights

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2022

Threatening Calls De-Escalation & Secondary Trauma

Threatening Calls De-Escalation & Secondary Trauma

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2021

Outbound Call Scheduler

Outbound Call Scheduler

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Department of Mental Health Success Stories

Color Divider

2023

Improving Medication Process Efficiency

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2022

B(uilding) S(atisfaction) and R(eliability)

B(uilding) S(atisfaction) and R(eliability)

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A Statewide Approach to Residential Transitions

A Statewide Approach to Residential Transitions

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2020

Ensuring Effective and Efficient use of Enhanced Staffing

Ensuring Effective and Efficient use of Enhanced Staffing

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Department of Natural Resources Success Stories

Color Divider

2021

State Parks and Historic Sites Status Map

State Parks and Historic Sites Status Map

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2020

Central Asset Management Program (CAMP)

Central Asset Management Program (CAMP)

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Water Quality Projects

Water Quality Projects

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2019

Public Wells

Public Wells

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Rulemaking

Rulemaking

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Well Identification

Well Identification

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Department of Public Safety Success Stories

Color Divider

2023

Quarterly Pulse Survey Highlights

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2022

Division Of Fire Safety Learning Management System

Division Of Fire Safety
Learning Management System

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Juvenile Justice Data Reporting Tool

Juvenile Justice Data Reporting Tool

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Division Of Fire Safety Fireworks Permits

Division Of Fire Safety Fireworks Permits

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SAVE Coalition

SAVE Coalition

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2021

Missouri Disaster Medical Assistance Team (MO DMAT-1)

Missouri Disaster Medical Assistance Team (MO DMAT-1)

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Personal Protective Equipment (PPE)

Personal Protective Equipment (PPE)

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Division Of Fire Safety Dashboard Improvements

Division Of Fire Safety Dashboard Improvements

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Community Emergency Response Teams (CERTs)

Community Emergency Response Teams (CERTs)Missouri Disaster Medical Assistance Team (MO DMAT-1)

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1st Annual Resiliency Summit

1st Annual Resiliency Summit

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Department of Revenue Success Stories

Color Divider

2022

Lien’ing to Reduce Errors

Lien’ing to Reduce Errors

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One Team One Bill Storyboard

One Team One Bill

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2021

Income Tax Secondment

Income Tax Secondment

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MVDL Electronic Notifications

MVDL Electronic Notifications

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DORA Chatbot

DORA Chatbot

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2020

Let’s Stop the Docs

Let’s Stop the Docs

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Motor Vehicle Inventory Lean Event

Motor Vehicle Inventory Lean Event

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Letter Ruling Process Improvement

Letter Ruling Process Improvement

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Compliance Seekers

Compliance Seekers

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5S Project

5S Project

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2019

Reducing Withholding Suspend Errors

Reducing Withholding Suspend Errors

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Road to 100: DOR Call Center Project

Road to 100: DOR Call Center Project

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Go Electronic Project

Go Electronic Project

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Department of Social Services Success Stories

Color Divider

2022

Child Abuse and Neglect Investigation’s Team

Child Abuse and Neglect Investigation’s Team

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2021

ROYALS Statewide Implementation

ROYALS Statewide Implementation

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Genesys Cloud Implementation

Genesys Cloud Implementation

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2020

Manage with Performance Informed Strategies

Manage with Performance Informed Strategies

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Improve Internal Communications

Improve Internal Communications

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DSS Call Center Response To COVID-19

DSS Call Center Response To COVID-19

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Align State Workforce Programs

Align State Workforce Programs

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2019

Missouri Public Assistance Mobile (MoPAM)

Missouri Public Assistance Mobile (MoPAM)

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Claim Referral Process

Claim Referral Process

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Safely Reduce Overdue Investigations

Safely Reduce Overdue Investigations

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Answering All Hotline Call

Answering All Hotline Call

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Department of Transportation Success Stories

Color Divider

2022

MoDOT Tracker Evolution

MoDOT Tracker Evolution

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2021

MoDOT Tracker Evolution

MoDOT Tracker Evolution

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2020

Buckle Up Phone Down

Buckle Up Phone Down

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Please let us know what resources you would like to see or how we can improve.

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Show Me Excellence
  • Who We Are
    • Agency Contacts
    • Success Stories
    • Department Dashboards
    • FAQS
  • Learning
    • Smarter Not Harder Blog
  • Tools & Resources
    • Training Templates
  • Events
  • 2025 Summit – Coming Soon!
  • Previous Summits