How do we know if the changes we implement are making us better? Are we tracking the output of our daily work to collect data […]
We know the direction we want to head in, and what defines our success. Do we know how to actually get where we want to […]
Establishing measures and clear accountabilities is the second step of any Operational Excellence management cycle. Measures provide us the means to assess progress towards our […]
The first step of an Operational Excellence management cycle is to set strategic direction and objectives. We ask ourselves, ‘Where are we going?’, ‘What are […]
The topic of workplace culture can be a difficult to discuss in the workplace. It needs to be genuine, and team members need to feel […]
As leaders, we often feel the pressures of managing daily operations, addressing issues as they arise, and implementing new initiatives to improve our service delivery. […]
Being part of the Show Me Excellence community means that we aim to continuously improve to serve the citizens of Missouri through effective government. Simply, […]
Spring is here and it’s a good opportunity to refresh our physical and mental spaces. If you are looking for practical time management to help […]
Innovation in the workplace is an ongoing topic in every sector. How can supervisors help creativity flourish in their teams while supporting their teams through […]
The ideals of customer loyalty are well known: produce a quality product, engage your customers with great customer service, and maintain that positive relationship between […]
