When assessing the performance of a program, project, or team, how do we know the impact? Are decisions made on how we feel about the choices in front of us, or are we using available data to drive our decision making? There are multiple tools that can help teams make data-driven decisions in their approach to problem solving, direction setting, or customer satisfaction.
For leaders seeking to facilitate fact-based performance dialogues, Tableau serves as an invaluable tool. By transforming raw operational data into interactive, intuitive dashboards, Tableau empowers leaders to visualize key performance indicators (KPIs), set targets, identify trends, and pinpoint areas for improvement. This enables engaging, data-driven conversations about performance at all levels within the organization. This shifts the focus from ‘gut feelings’ to objective metrics and gives teams the opportunity to celebrate successes and identify opportunities for improvement.
Incorporating customer feedback data with our operational data allows us to better understand expectations and experiences of those we serve. The SHARE MO program, powered by Qualtrics, helps teams determine the best way to get feedback. Having the ability to listen to our customers when they interact with our websites, applications, or at our service centers, helps us focus our improvements and share our learnings. Visualizing that feedback in real-time helps us to see the impact of those changes and adjust as needed. This can help streamline an agency process and better serve citizens of the State of Missouri.
Having data that is available and easy to access makes the decision-making process easier and more transparent and objective. When leaders can answer the question “What data do we have to support this decision?” Missouri moves forward in a more sustainable manner. Curious about what services Tableau and SHARE MO can provide? Reach out to tableau.experts@oa.mo.gov or share.mo@oa.mo.gov and see how these programs can provide support to your teams!
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