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The Show Me Excellence Summit is the premier event for those within and interested in the Show Me Excellence Community. This annual event platforms experts from around the world to share, learn and engage with new perspectives on process improvement. Serving as a showcase for everything OpEx across the state of Missouri, the Summit is a great way to get involved with OpEx or improve the skills you already have.

The 2023 summit has already passed but all sessions are recorded and can be accessed below. The Show Me Excellence Community hopes to see you at the next summit in 2024!

To join a session, click the link in the agenda below.
All 2023 Summit content will be posted to MoLearning.

Featured Presenters

Kate Price

Kate Price

Dr. Kate Price is an Organizational Culture and Change Expert supporting executives and leadership teams around the world to transform their leadership and methodology. With a Doctorate in Clinical Psychology, Kate is passionate about improving people’s lives with her unique brand of psychological and science-based methods. From government services in the UK to startups and Fortune 500 companies in the US and globally, she has worked for nearly three decades to bring a human-centered approach to effective and sustainable culture change.

Rich Diviney

Rich Diviney

Rich draws upon 20+ years of experience as a Navy SEAL Office where he completed more than 13 overseas deployments – 11 of which were Iraq and Afghanistan. Through his career, he has achieved multiple leadership positions – to include the Commanding Officer of a Navy SEAL Command.

Since retirement in early 2017, Rich has worked as a speaker, facilitator, and consultant with the Chapman & Co. Leadership Institute and Simon Sinek Inc.



Opening Ceremony


The Attributes with Rich Diviney

During his twenty years as a Navy SEAL, Commander Rich Diviney was intimately involved in the world-renowned SEAL selection process, which whittles exceptional candidates down to a small cadre of the most elite optimal performers. But he was often surprised by which recruits washed out and which succeeded. Someone could have all the right skills and still fail, while recruits he might have initially dismissed would prove to be top performers. The seemingly objective criteria weren’t telling him what he most needed to know:

Who would succeed in one of the world’s toughest military assignments?

Eventually, he cracked the code. Through years of observation, he learned to identify a successful recruit’s core Attributes, the innate traits for how a person performs as an individual and as part of a team. That same methodology can be used by anyone in their personal or professional lives.

Rich helps define the key Attributes for success– including cunning, adaptability, even narcissism– in fresh and surprising ways.


1st Breakout Session
Ron Bogart

You Were Meant to Thrive not Just Survive

by Ron Bogart

Stress, fatigue, and worry are so engrained in our current culture; many have become blind to the damage it can cause. But the problem isn’t our culture; the problem is that few of us were ever taught the right way of overcoming the adversity we face every day. In this presentation, you will be given the tools to start the living a better life today both corporately and domestically.

Heather Osborne
Tara Yates

Setting the State for Change

by Heather Osborne and Tara Yates

Change initiatives don’t live on their own. They live within a culture. The culture in which your change initiative lives has a lot to do with its potential success or failure. During this session we will discuss the Cultural Landscape Map, a tool used to assess readiness to change by looking at the current state of an organization’s culture. We will also discuss engaging the right people in a change initiative by using a tool called the ARMI analysis. When planning a change initiative your team may encounter barriers – physical, relationship, financial, political, policy or even cultural barriers. It’s important to know early in the planning process what barriers exist that may stand in the way of your initiative’s success. We will go over a tool to help identify those barriers, the level of impact they could have on the change initiative along with actions needed. 

Travis Rehagen

Successful Employee Onboarding Requires ALL of Us

by Travis Rehagen

Onboarding is much more than just a fancy buzzword! Onboarding includes all the steps and activities an organization takes to orient a new team member to the team and the work you do. A successful onboarding program must make the new team member feel welcome and part of the team, acclimate them into the culture quickly and give them a development path for the future. Learn how ITSD has successfully on boarded over 350 new hires over the past 3.5 years while drastically improving retention as well as overall job satisfaction and what you can do to incorporate these learnings into your onboarding program.

Jesus Tomas, AJ Womack, and Joe Kirby

Accelerating Data Literacy via Tableau

by Jesus Tomas, AJ Womack, and Joe Kirby

Data is everywhere but do you sometimes feel overwhelmed by it or you don’t know what it’s telling you? Data Literacy is simply the ability to explore, understand and communicate with data in a meaningful way. Building data literacy in your team is key to organizational growth and effective decision making. Through defining and discussing aspects of data literacy we will help assess your agency’s technical and non-technical skills/knowledge as well as discuss methods to enhance data literacy for everyone via the use of Tableau.




Taming the Culture Tiger with Dr. Kate Price

Culture can be the differentiator in whether your organization learns, improves and succeeds, or remains stagnant, failing to keep up in an ever-changing world. It is an integral part of every aspect of organizational life. To develop it we need to understand the complexities involved and how to change the hearts and minds of the people who bring it to life each and every day. Join us for a discussion about the essential elements of culture, why people resist or engage with change, and how you can become a leader who inspires transformation and development.


2nd Breakout Session
Heather Osborne
Tara Yates

Support and Buy-In for Change

by Heather Osborne and Tara Yates

A huge part of inspiring people is understanding where resistance may come from. People resist change for many reasons, including fear of the unknown, self-preservation, and lack of trust. During this session we will discuss the typical curve of a change initiative, also known as the Bell Curve of Change. We will also discuss tips for overcoming resistance, a tool to help uncover reasons for different types of resistance and the importance of perspective.

Lori Croy

How Communicators Manage Through Change

by Lori Croy

All organizations go through change. Sometimes change is good. Sometimes it’s not well received. Change can sometimes bring with it the loss of a job, certain responsibilities, influence, or sense of belonging. In this sessions, we’ll explore how a communicator can help their organization survive, adapt and thrive when going through change. Change and grief have similar responses and stages. We’ll discuss how to manage this process for ourselves and for the people we support.

Janet Watson

Critical Thinking

by Jan Watson

Improving your critical thinking skills will enhance your ability to organize facts and data. Problem-solving allows us to analyze information without personal bias, emotions, or assumptions. Join this session to learn how to use some simple tools that will aid you and your team in assessing the problem and finding solutions.

Ruairi Palmer

Improving Service Delivery with Voice of the Customer

by Ruairi Palmer

Learn about the key fundamentals of Customer Experience (CX) and why organizations who invest in CX succeed more than those who do not. Hear from a CX expert around the strategies used to bring the Voice of the Customer (VOC) into the fabric of your organization in order to drive measurable change and experience improvements.


Aaron Dimmock

Commitments With Aaron Dimmock

As we begin to bring the summit to a close, join us in a fireside chat with Aaron Dimmock as we take time to reflect on what we learned and the 1-3 things that we will be committing to do to move ourselves forward.


Closing Ceremony