Show Me Excellence Summit 2020

Better Together

2020 SUMMIT CONTENT

Missouri State Employees – watch the recorded sessions through MO Learning to obtain training credit

Opening Ceremonies/Keynote Addresses

Bob Chapman
Kristen Cox

Bob Chapman

Chairman/CEO
Chapman & Company Leadership Institute

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Kristen Cox

Former Executive Director,
Utah Governor’s Office of Management & Budget

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5S – Maximizing Efficiency through Visual Management

Colette Weckenborg

Presenter:
Colette Weckenborg

Department of Natural Resources

Session Description

5S (Sort, Set in Order, Shine, Standardize, Sustain) Are you looking to regain time in your day? Learn how one simple, visual control, approach to creating and maintaining a clean, orderly, and high-performing workplace can change the way you “look”. Visual cues around the workplace are an easy way to accomplish more by doing less. In this session, you will learn how to use visual management to improve the efficiency of your day-to-day work.

AMS Case Study/Streamlining Commercial Vehicle Permits

Renee Concentine

Presenter:
Renee Concentine

Arizona Department of Transportation

Session Description

During COVID-19, the AZ Department of Transportation/Enforcement & Compliance Division initiated a continuous improvement project to streamline the commercial vehicle permit process and go cashless across the state; they are now working on the touchless part by implementing online processes. Pre-COVID, it was all manual. Participants will hear from the front line manager who inspired the initiative and how this improvement project is crossing borders!

AMS – Developing Metrics & Trend Charts (Beginners)

Joshua Wagner

Presenter:
Josh Wagner

Arizona Government Transformation Office (GTO)

Session Description

The Fundamentals for continuous improvement beginner/intermediate learner. Core concepts to develop and track metrics to improve the services we provide to our customers every day. This session will cover the process of building a metric based on customers value, collecting data, and creating a chart to visually track progress towards a goal. Participants will learn how to identify a metric based on customer value, use a template to document metric details and targets, and then use this data to build a visual trend chart showing metric progress against goals.

Misael Cabrera

Presenter:
Misael Cabreba

Arizona Department of Environmental Quality

Session Description

In this session, participants will hear from AMS Co-Founder Misael Cabreba and how his vision changed the way AZ government does business. Miseal’s excitement and commitment to his people and the customers are both inspiring and motivating. Hear how he and his folks increased efficiency in the Department of Environmental Quality and continue to guide and inspire other departments.

AMS – Tracking Enterprise Performance Data (Leaders)

denise stravia

Presenter:
Denise Stravia

Arizona Office of the Governor and Statewide Strategic Planner

Session Description

Arizona has developed an innovative and lean-driven approach to tracking strategy and agency performance across our 35 State cabinet agencies. This session will provide an overview of the tools, dashboards and data visuals used to drive the continuous improvement conversations at every level within Arizona’s lean-based management system. Learn how to connect strategy to measurable performance outcomes while gaining insight into a successful approach for tracking and leveraging performance data across an organization.

Presenter:
Rob Woods

Arizona Department of Revenue

Session Description

Learn about the Arizona journey to work as one cohesive enterprise with a people-centered approach to focus on customer service, accountability, and transparency. Then join in other Arizona sessions to hear directly from the people doing the work and their incredible progress.

Marcia Tope

Presenter:
Marcia Tope

State of Iowa

Session Description

So you’ve wanted to create a swim lane map but haven’t had the opportunity or maybe you just want to practice more. In this session, you will practice creating an electronic swim lane map. A brief refresher of swim lane mapping basics, as taught in the morning “Making Work Visible” workshop, will be reviewed. Then you will have independent work time to create a map. After completion, there will be discussion of what worked well and areas you still have questions. If your agency uses a specific electronic mapping tool, feel free to have the template ready to use, otherwise a tool will be provided. Hands-on experience will provide participants the opportunity to apply their knowledge of building a swim lane map and reinforce the standard mapping process. This workshop provides a safe practice time where you may or may not complete the assignment, but you will learn the areas you are strong in or the areas you want to practice further in so when you are mapping with a team you are successful.

Excellence in Leadership: Creating Unity of Purpose

Presenter:
John Baranzelli

Illinois Department of Central Management Services (CMS) and Illinois Office of Operational Excellence

Session Description

W. Edwards Deming once wrote “it is not enough to do your best; you must know what to do, and then do your best”. Subpar operational performance is rarely due to a lack of effort. Paradoxically, people are often working heroically in these types of situations in an attempt to get the work out and put out the many fires that are constantly erupting because of the performance issues. This chaotic type of environment is often created by a misalignment of activities. When the team’s purpose is not well-defined and the needs of the customers are not well understood, teams often find themselves unintentionally working against each other. Left unchecked, this misalignment of objectives often leads to conflict, and eventually, reduced employee morale and engagement. The first step towards reversing this downward spiral of poor performance is to create unity of purpose. During this session, John Baranzelli from the Illinois Office of Rapid Results will present an interactive case study that will help you understand the problem of misalignment of activities, and will provide tips to help you begin to develop unity of purpose within your team.

Giving Recognition to Spark Improvement Behaviors

Presenter:
Jamie V. Parker

Process + Results

Session Description

Let’s be real. Engaging the team in continuous improvement involves a ton of change as we learn new ways of thinking and working. So how do we help people take this new improvement-based action? How can we spark more of the helpful improvement behaviors we want? In this session, you’ll learn one simple method and how most folks get it wrong today. You’ll leave the session with three key steps you can start today to actively spark a change in your work team.

Let’s Huddle and Build a Board Workshop

Michele Renkemeyer

Presenter:
Michele Renkemeyer

Missouri Department of Social Services

Session Description

This session is about understanding the importance of Huddles and Huddle Boards. Learn how to develop, implement, and sustain huddle rhythms along with developing effective huddle boards. We will focus on these very simple tools/techniques and how anyone, from anywhere in the organization, can Do Learn Do.

Making Work Visible – Process Mapping Basics

Marcia Tope

Presenter:
Marcia Tope

State of Iowa

Session Description

Join, Iowa’s Lean Enterprise Administrator, Marcia Tope as she describes the basics of process mapping. You will experience first hand a basic flow map of one of your own processes as well as gain an understanding of the basics involved in developing a swim lane map. Finally, examples of outputs from the two kinds of maps, basic flow and swim lane, will be shared through real-work examples. Attendees should come to the training with an identified process that only they are responsible for performing. Participants will learn the difference between two kinds of Process Maps (basic flow and swim lane) and take away a basic flow map of one of their own process(s).

Missouri Process Improvement Success Stories

Presenters:
Winners of the 2019 Governor’s Award for Efficiency/Process Improvement Team – Missouri Department of Social Services

Presenters:
Winners of the 2019 Governor’s Award for Innovation Team – Missouri Department of Transportation (MODOT)

MO DSS Team
modot-award-winners
Session Description

Continuous Improvement in government IS possible! Hear from those with boots on the ground and how they inspired and changed minds and hearts! The Missouri Department of Transportation will share their “Buckle Up Phone Down” Innovation challenge and the Department of Social Services, Family Support Division explains how they crushed a looming backlog and sustained.

Missouri Show Me Challenge

Danielle Briot

Presenters:
Danielle Briot

Department of Higher Education and Workforce Development

Corey D Bolton

Corey D. Bolton

State of Missouri Office of Equal Opportunity (OEO)

Session Description

Inspired by the hit TV show “Shark Tank” and other similar competitions, The Show Me Challenge is a new way for team members in Missouri’s 16 executive departments to identify solutions that improve how we serve our citizens, cut out unnecessary bureaucratic work, and/or save time and money. The Show Me Challenge is an important part of The Missouri Way of management, which is all about improving how we work together. State of Missouri senior leaders know that many of the best solutions come from state team members, the people working hard for their fellow citizens every day. In this session, participants will hear all about how any state employee can submit their next big idea or innovation, how to get involved, and just how the Challenge works. Pop in if you want to learn more about the Challenge, have submitted a pitch and want to know what to expect next, or a past participant and want to learn how you can stay connected or have follow-up questions. For more information: https://showmechallenge.mo.gov/

Process/Value Stream Mapping – Using the Tools

Michelle Dankoski

Presenter:
Michelle Dankoski

Illinois Department of Central Management Services (CMS), Office of Operational Excellence (also known as the Office of Rapid Results)

Session Description

The COVID-19 crisis has led to widespread use of remote-work policies due to limited meeting capacities, travel restrictions, and reduced physical interaction. This means technology must help us communicate virtually to improve agency services, improve operational processes, and resolve issues. During this session, Michelle Dankoski from the Illinois Office of Rapid Results will facilitate an interactive session that will provide an overview and discussion of several field-tested virtual tools used for process and value stream mapping. Attendees will learn about some of the many options available, understand the various situations in which they can be applied, learn how commonly used in-person tools can be adapted to our changing environments, and have the opportunity to discuss and ask questions regarding specific applications.

Robust Process Improvement – Missouri Department of Mental Health

Dept. of Mental Health

Presenters:
James Busalacki, Lisa Franz, Heather Osborne, Bonnie Poole, and Tara Yates

Missouri Department of Mental Health

Session Description

Join Robust Process Improvement® (RPI®) Black Belts from the State of Missouri Department of Mental Health, Division of Behavioral Health (DBH), to learn how they have achieved operational, clinical and financial results at forensic psychiatric hospitals. RPI is a blended performance improvement model that incorporates Lean Six Sigma and formal change management – methods that address efficiency, empowerment, quality, and the behavioral side of change. Review the foundational concepts, hear how DBH structured the program, and understand how methods originally designed for the manufacturing industry can be effective for improving key processes for serving Missouri citizens. Driving High Reliability Results with RPI is an ideal session for those who have an interest in Lean Six Sigma, regardless of training level. It will give the participants an overview of how a Lean Six Sigma model can drive success.

Stop Decorating the Fish

Kristen Cox

Presenters:
Kristen Cox

Former Executive Director, Utah Governor’s Office of Management & Budget

Session Description

In this session, Kristen teaches an important lesson through storytelling about how to affect positive change in the workplace. She will focus on how organizations can overlook the core issue when trying to solve problems and expend significant time and resources on actions giving the illusion of progress. Learn how to identify the right problem, set an appropriate objective to solve it and avoid seductive solutions that won’t make any real impact. Ashlag and Cox created “Stop Decorating the Fish” as a reader’s guide on how to identify the right problem, set an appropriate objective to solve it and avoid seductive solutions that won’t make any real impact. Looking at your own business, does your solution offer substance or are you decorating the fish? Let us help you find out.

Why Change Efforts Fail (The Human Element)

Tim Petron

Presenters:
Tim Petron

Chapman & Co. Leadership Institute

Session Description

It’s been reported anywhere from 70-90% of continuous improvement implementations fail. While the reasons are numerous, they all have one thing in common: failure to account for the human element of change. Whether it’s a lack of skill building or a rushed change effort, ultimately success or failure hinges on an ability to inspire those in your span of care towards a new way of thinking. This workshop challenges you to consider the critical (and often missed) components of continuous improvement leadership.

Multi-State Round Table & Closing Ceremonies

Participating States: Arizona, Colorado, Illinois, Missouri, Nebraska, and Utah

The multi-state round table is an exciting 45-minute segment where we bring it home! Moderated by National Association of State Chief Administrators (NASCA) Deputy Director Jamie Rodgers, participants will hear from other states around their change and continuous improvement journeys, best practices, and how they have worked to reimage their work and state government. With great anticipation, we are excited to host the following states and their Leaders:

jamie rodgers
Moderator: Jamie Rodgers, NASCA

The multi-state round table is an exciting 45-minute segment where we bring it home! Moderated by National Association of State Chief Administrators (NASCA) Deputy Director Jamie Rodgers, participants will hear from other states around their change and continuous improvement journeys, best practices, and how they have worked to reimage their work and state government. With great anticipation, we are excited to host the following states and their Leaders:

Arizona
Rob Woods, Deputy Director, Arizona Department of Revenue, Continuous Improvement Leader

Gary Vansuch

Colorado
Gary Vansuch, Director of the Office of Process Improvement, Department of Transportation

John Baranzelli

Illinois
John Baranzelli, Deputy Director, Department of Central Management Services

Drew Erdmann

Missouri
Drew Erdmann, Chief Operating Officer, Office of the Governor

matthew singh

Nebraska
Matthew Singh, Director of Operational Excellence, Master Black Belt

Kristen Cox

Utah
Kristen Cox, Former Executive Director, Governor’s Office of Management and Budget

Download the entire 2020 Program here!