Department of Conservation
Operational Excellence Leader

Kendra Witthaus

Kendra Witthaus
Assistant to the Director for Operational Excellence
Department of Conservation

As the leader for Operational Excellence, Kendra oversees the department’s strategic and operational planning, customer experience and employee engagement, and continuous improvement efforts. She has been with the Department since 2019, bringing prior leadership, change management, and continuous improvement skills from over 25 years of healthcare sector experience. She is trained in Lean Six Sigma and has experience in utilizing the Malcolm Baldrige performance excellence criteria. Kendra holds a Bachelor of Health Science and a Master’s in Business Administration. In addition, Audrey Beres, Strategic & Operational Planning and Lauren Hildreth, Continuous Improvement serve as statewide and department Operational Excellence leaders.