Department of Agriculture
Operational Excellence Leader

Jennifer Hentges is the Director of Human Resources and Operational Excellence for The Missouri Department of Agriculture (MDA).

Jennifer has been with MDA since December of 2015. In her role with the Department she continuously works with all division to implement new and more efficient ways of work. She has implemented paperless processes, content management systems and online applicant systems, updated timekeeping systems just to name a few improvements she has made at MDA. She oversees the Departments strategic priorities and critical measures. In her role as the Director of Human Resources she oversees all functions of payroll, hiring & onboarding, coaching and disciplinary actions, internal communications, as well as policy development and implementation.

Jennifer has had the opportunity to work for multiple state agencies including Department of Social Services, Department of Revenue and Missouri Lottery. She has also worked in the non-profit sector as well as private industry. She earned her Bachelors of Administration with an emphasis in Accounting from Columbia College and a Masters in Business Administration from William Woods University. She completed The Missouri Way in the fall of 2018 her Lean Six Sigma Green Belt Leadership Course from The Ohio State University in the summer of 2019.