Show Me Excellence Month learning opportunities

Missouri Operational Excellence Leaders have organized learning opportunities throughout the month of October, and we invite you to attend! See details below. As dates are firmed up, this page will be updated. If you have any questions, please reach out to your department’s OpEx Leader .

Mike Figliuolo

Leading Others Through Our Influence

Date: October 4, 2021
Time: 
3:00pm – 4:00pm
Speakers:
  Mike Figliuolo and Aaron Dimmock

Course Description: Watch as Aaron Dimmock, Deputy Director of Operational Excellence speaks with Mike Figliuolo, Managing Director of  thoughtLEADERS and one of the top trainers on LinkedIn Learning.

Missouri DOR

How Chatbots Can Transform the Customer Experience

Date: October 5, 2021
Time: 10:00am – 10:45am
Speakers:
  Cindy Doss and Melody Reichel

Course Description: Changing expectations from customers in how they want to interact with Missouri State Government has demanded a change in the way we provide customer service. Join the Department of Revenue’s Chatbot DORA (Department of Revenue Answers) session that highlights the implementation process, realized benefits, and how Chatbots can transform the way in which service is delivered.

Office of Administration

Introduction to Enterprise Risk Management

Date: October 12, 2021
Time: 
1:00pm – 1:45pm
Speaker: 
Jacinda Thudium and Grayson Imhoff

Course Description: Do you struggle to identify quality initiatives that advance your strategic objectives? Join the Office of Administration, Risk Management team as they introduce Enterprise Risk Management (ERM). ERM is a risk management framework that will help you to identify risks that prevent you from reaching your goals, help prioritize those risks, and draft plans to take action. The ERM framework connects leadership with subject matter experts and helps to advance small or large goals. Let OA Risk Management introduce you to these simple and effective tools.


Show me Excellence White Belt

5 Whys

Date: October 14, 2021
Time:  1:00pm – 1:45pm
Speaker:
Rob Hunt

Course Description: 
Get to the root cause of your problem! Learn how to use and facilitate this very simple, yet very POWERFUL problem solving tool.

Driving Excellence in the Centennial State!

Date: October 21, 2021
Time:  9:30am – 10:30am
Speakers:
Gary Vansuch , Director of Process Improvement, CDOT
Michelle Malloy , Senior Program Manager for Project and Change Management
Mariah Wagner , Process Improvement and Change Management Intern
Ginger Kloska , Innovation and Improvement Fellow

Course Description: 
Join continuous improvement experts from the State of Colorado for their session on promoting innovation and improvement at CDOT through two initiatives: Lean Everyday Ideas (LEI) and Concept to Project (C2P).

Show Me Excellence

Come for the Standard Work, Stay for the Pork Roast

Date: October 26, 2021
Time: 10:00am – 10:45am
Speaker:  Rebecca Moyers
Attendance Cap: 25

Course Description: Standard work forms the baseline for continuous improvement by documenting current practices to identify the most efficient and best way to complete the work. Being able to standardize and repeat a process helps create a consistent customer experience. Learn more about standard work, why it’s important, how to implement it in your work place, incorporating different learning styles, and when to use it to improve your internal and external process.

Show Me Excellence

NEW Missouri Way Training Series – Performance Measures and Dashboards

Date: October 26, 2021
Time:  1:00pm – 1:45pm
Speaker: 
Alyssa Bish

Course Description: 
This session provides an overview of the new Performance Measures and Dashboards training series available to all state team members in MO Learning. Performance measures and targets help determine if teams are performing at their best, and what they need to do to improve. This session touches on why performance measures and targets matter, how they fit into our overall management cycle for continuous improvement, and introduces a simple framework for defining performance measures and targets.

ITSD Logo

ImproveIT: How ITSD is Promoting an “Improvement Mindset”

Date: October 28, 2021
Time:  10:00am – 10:45am
Speakers:
Travis Rehagen , Business Relationship Manager, OA ITSD, and Sayard Harris, Stacy Strope, Heather Hathaway, and Lisa Johnson, OA ITSD

Course Description: 
Learn how ITSD implemented a way to promote a culture of openly sharing ideas and empowering team members to help make their organization even better.

Show Me Excellence

RPI Innovation in the time of COVID

Date: October 28, 2021
Time:  1:00pm – 2:00pm
Speaker:
Lisa Franz, Chief Performance Officer, Missouri Department of Mental Health

Course Description: 
RPI Innovation in the Time of COVID is an ideal session for those who have an interest in Lean Six Sigma, regardless of training level. It will give the participants an overview of how a Lean Six Sigma model can drive success.

Special Session November 17

Truly Collaborate: Visualization for Teams in the Office or Distributed

Date: November 17, 2021
Time:  1:00pm
Speakers: 
Jim Benson

Course Description:  
At work, we spend copious precious time asking each other questions, searching for information, scheduling meetings that provide information that could be simply read, and having meetings that have outcomes people forget or remember differently. During COVID, we’ve added distribution of team members our previous challenges.